Total Quality Management

Course aim

The aim of the course is to build an understanding of the management of quality and the recognition of quality performance as a strategic goal in manufacturing and service companies. The course will provide an insight into issues of global competitiveness and the role of management leadership, quality planning, company culture, quality tools and systems, teamwork and communications all integrated to form the overall organizational response to successfully face today's business challenge for manufacturing industry and services. It will be highlighted that quality is no longer an added function to the organization, neither is it related solely to the resulting product or service. Also, it is vital to point out that Quality is based on the scientific method and uses specific and statistical tools to a great extent. Quality is the responsibility of everyone and embedded in every activity undertaken by the organization and is customer driven.

Course content

• Introduction to Quality; 
• Total Quality in organisations;
• Philosophies and frameworks;
• Strategic focus for Performance Excellence;
• Process management;
• Performance measurement and information management; 
• Six Sigma and Process improvement;
• Design for Quality and Product Excellence;
• Statistical process control;
• Leading, Building and sustaining performance excellence;

Textbook(s)

Evans J.R., and Lindsay W. M. 2016, Managing for Quality and Performance Excellence - HARD BOUND, 10th, South-Western Cengage Learning

Prerequisite(s)

Nil

Corequisite(s)

Nil

Teaching method

Component	Duration
INTERNAL, MAWSON LAKES
Workshop	3 hours x 5 weeks
Lecture (This course is designed to be delivered on-line with some face-to-face sessions)	N/A x N/A
INTERNAL, OFFSHORE, KAPLAN HIGHER EDUCATION - SINGAPORE (INTENSIVE)
Lecture	2 hours x 5 days
Tutorial	2 hours x 5 days
EXTERNAL, WHYALLA, ONLINE (INTENSIVE)
External	N/A x N/A
INTERNAL, OFFSHORE, M2 EDUCATION (SINGAPORE) PTE LTD
Tutorial (weekly tutorial supported by online learning material))	2.5 hours x 10 weeks
INTERNAL, OFFSHORE, KAPLAN HIGHER EDUCATION - HONG KONG
Tutorial (weekly tutorial supported by online learning material)	2.5 hours x 10 weeks

Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.

Assessment

Continuous Assessment , final test, Questionnaires - integrative work from a group topics

Fees

EFTSL*: 0.125
Commonwealth Supported program (Band 3)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
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Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.

Non-award enrolment
Non-award tuition fees are set by the university. To determine the cost of this course, go to:
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Not all courses are available on all of the above bases, and students must check to ensure that they are permitted to enrol in a particular course.

* Equivalent Full Time Study Load. Please note: all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation.