New Technologies in Tourism, Events and Hospitality

Course aim

The course aims to develop the students’ management skills and competencies in exploiting Information and Communication Technologies (ICT) for improving business practices as well as in forecasting and managing the revolutionary impacts of ICT on: tourism demand; tourism suppliers; and tourism destinations.

Course content

ICT: definitions, characteristics, features and affordances; ICT and impact on travellers’: behaviour, decision making and travel planning processes; Social commerce and collaborative commerce (travellers as co-creators and tourism suppliers): the rise of the sharing economy in tourism: applications, implications and challenges; ICT and the digitisation of value chain and systems: applications, (performance) impacts and challenges (e.g. e-procurement, e-commerce, e-learning, eHRM); E-commerce and e-marketing in tourism / hospitality / events: SEO, SEM, website design and functionality; ICTs and electronic distribution channels in tourism: intermediation, disintermediation, reintermediation; Social media marketing in tourism / hospitality / events (A) : social media tools and applications; Social media marketing in tourism / hospitality / events (B): business impacts and management strategies (social media metrics); Destination Management Systems (DMS): definition, tools, applications and impacts; Smart destinations / smart tourism: E-governance , e-democracy and destination management.

Textbook(s)

Benckendorff, P., Xiang, Z. & Sheldon, P. 2019, Tourism Information Technology, 3rd Edition, CABI, Oxfordshire, UK

Prerequisite(s)

Successful completion of 54 units.

Corequisite(s)

Nil

Teaching method

Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.

Assessment

Presentation, Report

Fees

EFTSL*: 0.125
Commonwealth Supported program (Band 4C)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
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Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.

Non-award enrolment
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* Equivalent Full Time Study Load. Please note: all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation.