IT Stakeholder Engagement

Course aim

The aim of this course is to equip the student with the skills to be able to manage the communications between the IT professionals in the IT function of the organisation and also to manage the communications between the IT function and other elements of the organisation.

Course content

Developing theory and skills for communicating about IT topics in different organisational contexts, different perspectives on technical and professional communication, especially within IT organisations: understanding the effects of organisational structure and culture on communication; understanding the client and client staff; managing client expectations; successful interpersonal behaviour; presentation skills; communication skills. Negotiation and resolving contractual disputes; team problem-solving and collaborative writing.

Textbook(s)

Nil

Prerequisite(s)

Nil

Corequisite(s)

Nil

Teaching method

Component	Duration
INTERNAL, CITY WEST
Seminar	2 hours x 13 weeks
EXTERNAL, CITY WEST, DISTANCE EDUCATION
External (On-line materials , monitored discussion boards and other on-line interactions.)	N/A x N/A

Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.

Assessment

Assignment 1, Assignment 2, Assignment 3

Fees

EFTSL*: 0.125
Commonwealth Supported program (Band 1)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
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Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.

Non-award enrolment
Non-award tuition fees are set by the university. To determine the cost of this course, go to:
How to determine the relevant non award tuition fee. (Opens new window)

Not all courses are available on all of the above bases, and students must check to ensure that they are permitted to enrol in a particular course.

* Equivalent Full Time Study Load. Please note: all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation.