Total Quality Management

Course aim

To integrate management, systems and applied statistics tools in a coherent quality management mindset, self-similar like fractals, that applies to all actions and organisational units from elementary to Humanity in its totality.   

Course content

• Introduction to Quality; 
• Total Quality in organisations;
• Philosophies and frameworks;
• Strategic focus for Performance Excellence;
• Process management;
• Performance measurement and information management; 
• Six Sigma and Process improvement;
• Design for Quality and Product Excellence;
• Statistical process control;
• Leading, Building and sustaining performance excellence;

Textbook(s)

Evans, JR & Lindsay, WM 2019, Managing for Quality and Performance Excellence , 11th edition hardcover, Cengage Learning, ISBN 9780357442036

Prerequisite(s)

While there are no formal prerequisites, the Assumed Knowledge is consistent with level of a student enrolled in the final year of an Engineering University degree (i.e. about 108 UNISA units successfully passed or credited) if enrolled in the undergraduate degree or enrolment in a Master Program.

Corequisite(s)

Nil

Teaching method

Component	Duration
INTERNAL, MAWSON LAKES
Workshop	3 hours x 6 weeks
Lecture (This course is designed to be delivered on-line with some face-to-face sessions)	N/A x N/A
EXTERNAL, MAWSON LAKES, ONLINE
External	N/A x 13 weeks

Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.

Assessment

Presentation, Project, Test/Quiz

Fees

EFTSL*: 0.125
Commonwealth Supported program (Band 4C)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
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Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.

Non-award enrolment
Non-award tuition fees are set by the university. To determine the cost of this course, go to:
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Not all courses are available on all of the above bases, and students must check to ensure that they are permitted to enrol in a particular course.

* Equivalent Full Time Study Load. Please note: all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation.