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Area/Catalogue
INFT 3038

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Course Level
Undergraduate

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Offered Externally
Yes

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Course ID
157881

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Unit Value
4.5

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University-wide elective course
No

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Timetable/s
First Semester
(Study Period 2)
Course owner

Course owner
School of Information Technology and Mathematical Sciences

Course aim

To develop competencies in IT service management with a focus on aligning IT service provision with the needs of the business, drawing on best practice guidelines from the Information Technology Infrastructure Library® (ITIL®) framework.

Course content

ITIL® Foundation and ITIL® Service Operation; Service management as a practice; The ITIL® service lifecycle; Service strategy, service design, service transition, and continual service improvement; Introduction to service operation; Service operation principles; Service operation processes; Common service operation activities; Organising for service operation; Technology considerations; Implementation of service operation; Challenges, critical success factors and risks

ITIL® is a Registered Trade Mark of AXELOS Limited.
The IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited. 

Textbook(s)

Pierre Bernard 2011, Foundations of ITIL, Van Haren Publishing, Zaltbommel

Prerequisite(s)

Nil

Corequisite(s)

Nil

Teaching method

Component Duration
INTERNAL, MAWSON LAKES
Lecture 2 hours x 13 weeks
Tutorial 1 hour x 13 weeks
EXTERNAL, MAWSON LAKES, ONLINE
External N/A x 13 weeks

Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.


Assessment

Task Length Weighting Duration
INTERNAL, MAWSON LAKES
Assignment 1500 words 15% N/A
Assignment 3500 35% N/A
Continuous assessment 500 words 10% N/A
Examination N/A 40% 2 hours
EXTERNAL, MAWSON LAKES, ONLINE
Assignment 1500 words 15% N/A
Assignment 3500 35% N/A
Continuous assessment 500 words 10% N/A
Examination N/A 40% 2 hours

Fees

EFTSL*: 0.125
Commonwealth Supported program (Band 2)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
How to determine your Commonwealth Supported course fee. (Opens new window)

Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.

Non-award enrolment
Non-award tuition fees are set by the Division offering the course. To determine the cost of this course, go to:
How to determine the relevant non award tuition fee. (Opens new window)

Not all courses are available on all of the above bases, and students must check to ensure that they are permitted to enrol in a particular course.

* Equivalent Full Time Study Load. Please note all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation

Course Coordinators

School of Information Technology and Mathematical

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