Service Management and Integration

Course aim

To develop competencies in IT service management with a focus on aligning IT service provision with the needs of the business, drawing on best practice guidelines from the Information Technology Infrastructure Library® (ITIL®) framework. 

Course content

ITIL® Foundation and ITIL® Service Operation; Service management as a practice; The ITIL® service lifecycle; Service strategy, service design, service transition, and continual service improvement; Introduction to service operation; Service operation principles; Service operation processes; Common service operation activities; Organising for service operation; Technology considerations; Implementation of service operation; Challenges, critical success factors and risks

ITIL® is a Registered Trade Mark of AXELOS Limited.
The IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

Textbook(s)

Pierre Bernard 2011, Foundations of ITIL, Van Haren Publishing, Zaltbommel

Prerequisite(s)

Nil

Corequisite(s)

Nil

Teaching method

Component	Duration
INTERNAL, MAWSON LAKES
Lecture	2 hours x 13 weeks
Tutorial	1 hour x 13 weeks
EXTERNAL, MAWSON LAKES, ONLINE
Lecture	2 hours x 13 weeks
Tutorial	1 hour x 13 weeks

Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.

Assessment

Assignment, Continuous assessment, Examination

Fees

EFTSL*: 0.125
Commonwealth Supported program (Band 2)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
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Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.

Non-award enrolment
Non-award tuition fees are set by the university. To determine the cost of this course, go to:
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Not all courses are available on all of the above bases, and students must check to ensure that they are permitted to enrol in a particular course.

* Equivalent Full Time Study Load. Please note: all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation.