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Area/Catalogue
INFS 5079

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Course Level
Postgraduate

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Offered Externally
Yes

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Course ID
101671

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Unit Value
4.5

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University-wide elective course
No

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Timetable/s
First Semester
(Study Period 1)

Second Semester
(Study Period 4)
Course owner

Course owner
School of Information Technology and Mathematical Sciences

Course aim

To provide students with the skills to offer customer-centred information services and utilise information retrieval skills for clients in a variety of contexts. 

Course content

  • Customer centred reference and research services, including information seeking behaviour, reference interviews techniques and service design/delivery across the broad information services spectrum with reference to library, archives and records contexts
  • Search strategies: unstructured vs. structured searching including Boolean logic, web technologies including the semantic web, metadata, and identification and analysis of search failures in library, records management, and archival contexts
  • Evidence based research
  • Ethics and legal liabilities of information provision; information professional roles and responsibilities
  • Service delivery (virtual and ‘face to face’ environments) across the library and information management spectrum, including special groups; indigenous issues; disability issues; schools; family history
  • Information literacy
  • Identifying and evaluating key types of reference resources including databases, finding aids; biographical, business, geospatial, government, statistical, health; customised current awareness/alert services
  • Managing and designing information services, challenges and implications
  • Trends in reference and information service and service delivery

Textbook(s)

Cassell, Kay Ann, and Hiremath, Uma 2018, Reference and Information Services: An introduction, 4th, ALA Neal-Schuman, Chicago

Prerequisite(s)

Nil

Corequisite(s)

Nil

Teaching method

Component Duration
INTERNAL, CITY WEST
Lecture 3 hours x 10 weeks
EXTERNAL, CITY WEST, ONLINE
External (Online moderated discussion boards, and other activities) N/A x 10 weeks

Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.


Assessment

Task Length Weighting Duration
INTERNAL, CITY WEST
Continuous assessment N/A 15% N/A
Report 2000 words 40% N/A
Project 2500 words 45% N/A
EXTERNAL, CITY WEST, ONLINE
Continuous assessment N/A 15% N/A
Report 2000 words 40% N/A
Project 2500 words 45% N/A

Fees

EFTSL*: 0.125
Commonwealth Supported program (Band 1)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
How to determine your Commonwealth Supported course fee. (Opens new window)

Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.

Non-award enrolment
Non-award tuition fees are set by the Division offering the course. To determine the cost of this course, go to:
How to determine the relevant non award tuition fee. (Opens new window)

Not all courses are available on all of the above bases, and students must check to ensure that they are permitted to enrol in a particular course.

* Equivalent Full Time Study Load. Please note all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation

Course Coordinators

School of Information Technology and Mathematical
School of Information Technology and Mathematical
School of Information Technology and Mathematical

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