Business Process Improvement

Course aim

This course provides students with theoretical and practical knowledge of approaches to business process improvement and its impact on organisational management and leadership, business strategy, and business conduct. The course examines the similarities and differences in business process improvement approaches across five popular process movements, provides an in-depth treatment of strategy-led balanced scorecards, and shows how the use of metrics and dashboards aligned with business strategy provides for optimisation of business process improvement initiatives.

Students completing the course develop a body of knowledge that contributes to a comprehensive and integrated application of business process improvement to recent developments in the field of senior organisational management and leadership in international business environments.

Course content

Topics covered in this course include:

• What business process management is.
• Design principles for the horizontally managed organisation.
• The balanced scorecard: linking core processes and strategy, cascading and alignment, and scorecard measures.
• Six sigma: philosophies and methods.
• Other business process improvement approaches: total quality management, process reengineering and benchmarking.

Textbook(s)

Nil

Prerequisite(s)

Nil

Corequisite(s)

Nil

Teaching method

Component	Duration
INTERNAL, CITY WEST
Seminar	3 hours x 10 weeks
EXTERNAL, CITY WEST, ONLINE
External (Asynchronous and Synchronous Online Discussion)	30 hours equiv. x N/A
INTERNAL, CITY WEST (INTENSIVE)
Seminar	30 hours equiv. x N/A
EXTERNAL, CITY WEST, DISTANCE EDUCATION
External	30 hours equiv. x N/A
INTERNAL, OFFSHORE, HONG KONG MANAGEMENT ASSOCIATION
Seminars 15 hours AND online 15 hours equiv.	30 hours equiv. x N/A

Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.

Assessment

Assignment 1, Assignment 2

Fees

EFTSL*: 0.125
Commonwealth Supported program (Band 3)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
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Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.

Non-award enrolment
Non-award tuition fees are set by the university. To determine the cost of this course, go to:
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Not all courses are available on all of the above bases, and students must check to ensure that they are permitted to enrol in a particular course.

* Equivalent Full Time Study Load. Please note: all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation.