Business Process Improvement

Course aim

This course examines the similarities and differences in Business Process Improvement approaches across the five popular process movements of Total Quality Management; Process Re-engineering, Benchmarking, Lean and Six-Sigma. Business Process Improvement initiatives should be positioned within a strategic framework. The course provides an in-depth treatment of strategy-led Balanced Scorecards and shows how the use of metrics and dashboards aligned with business strategy provides for optimisation of Business Process Improvement initiatives.

Course content

What is Business Process Management; Design Principles for the Horizontally Managed Organisation; The Balanced Scorecard – Linking Core Processes and Strategy; The Balanced Scorecard Cascading and Alignment; The Balanced Scorecard Deciding the Measures; Six Sigma: Philosophies and Methods; and Other Process Improvements: Total Quality Management, Process Reengineering and Benchmarking.

Textbook(s)

George, ML, Rowlands, D, Price, M & Maxey, J 2004, The lean six sigma pocket toolbox, 1st edn, McGraw-Hill Professional Publishing, New York, NY

Prerequisite(s)

Nil

Corequisite(s)

Nil

Teaching method

Component	Duration
INTERNAL, CITY WEST
Seminar	3 hours x 11 weeks

Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.

Assessment

Group assignment with an associated individual assessment, Individual Open book Examination

Fees

EFTSL*: 0.125
Commonwealth Supported program (Band 3)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
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Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.

Non-award enrolment
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* Equivalent Full Time Study Load. Please note: all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation.