Data Analysis for Hospitality Managers LCB

Course aim

To introduce students to methods for the collection and analysis of data to facilitate continuous improvement in the hospitality industry.

Course content

The use of data for managing in hospitality, statistical variation, problem solving and process improvement methodologies, basic research methods including questionnaires, interviews and focus groups, sampling, measurement principles with application to service and process quality and organisational performance, the use of secondary data, basic process improvement tools such as the affinity process, summary statistics, tables, graphs, basic statistical inference including estimation and elementary hypothesis testing for paired and independent designs, correlation and regression, using software for data analysis, writing a quantitatively based report.

Textbook(s)

Levine,DM, Stepahn, DF & Szabat, KA 2013, Statistics for Managers Using MS Exel, 7edn, Pearson Higher Education

Prerequisite(s)

Nil

Corequisite(s)

Nil

Teaching method

Component	Duration
INTERNAL, CITY WEST
Lecture	2 hours x 10 weeks
Computer Practical	2 hours x 10 weeks

Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.

Assessment

Examination, Group presentation, Report

Fees

EFTSL*: 0.125
Commonwealth Supported program (Band 2)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
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Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.

Non-award enrolment
Non-award tuition fees are set by the university. To determine the cost of this course, go to:
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Not all courses are available on all of the above bases, and students must check to ensure that they are permitted to enrol in a particular course.

* Equivalent Full Time Study Load. Please note: all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation.