Contemporary Issues in Managing Customer Value
Postgraduate
Postgraduate
BUSS 5079
Postgraduate
Yes
Note: This offering may or may not be scheduled in every study period. Please refer to the timetable for further details.
012590
4.5
No
International Graduate School Of Business
To examine the development of quality management, its philosophies and approaches and the importance of a customer driven quality management approach to an organisation. To establish how quality and service excellence are fundamental to superior performance and how they will contribute to a successful organisation to ensure survival for the next decade.
Quality defined, customer value and achieving a customer-driven orientation. Managing the strategic and operational aspects of the customer-driven organisation, continuous improvement and its implication for leadership and HRM policies.
Bounds Greg, Lyle Yorks, Mel Adams, Gipsie Ranney 1994, Beyond Total Quality Management: Towards the Emerging Paradigm, McGraw-Hill Inc., New York
Nil
Nil
Component | Duration | ||
---|---|---|---|
INTERNAL, CITY WEST | |||
Seminar | 3 hours x 11 weeks | ||
EXTERNAL, CITY WEST, ONLINE | |||
External (Asynchronous Online Discussion) | 3 hours equiv. x 11 weeks | ||
EXTERNAL, OFFSHORE, HOPKINS TRAINING AND EDUCATION GROUP, ONLINE | |||
External (Asynchronous Online Discussion) | 3 hours equiv. x 11 weeks |
Note: These components may or may not be scheduled in every study period. Please refer to the timetable for further details.
Case study, Examination, Group project
EFTSL*: 0.125
Commonwealth Supported program (Band 3)
To determine the fee for this course as part of a Commonwealth Supported program, go to:
How to determine your Commonwealth Supported course fee. (Opens new window)
Fee-paying program for domestic and international students
International students and students undertaking this course as part of a postgraduate fee paying program must refer to the relevant program home page to determine the cost for undertaking this course.
Non-award enrolment
Non-award tuition fees are set by the university. To determine the cost of this course, go to:
How to determine the relevant non award tuition fee. (Opens new window)
Not all courses are available on all of the above bases, and students must check to ensure that they are permitted to enrol in a particular course.
* Equivalent Full Time Study Load. Please note: all EFTSL values are published and calculated at ten decimal places. Values are displayed to three decimal places for ease of interpretation.